| Important customer information
Stock Availability:
Whilst every care is taken to maintain this website regularly, there may be rare occasions when an item is out of stock even though it says 'in stock' on the order page. In this event, we will offer you the option of waiting until the item becomes available or refunding your payment.
Payment:
Payment can be made online through our secure card processing gateway with HSBC or by Paypal or Nochex. You can also send a cheque or postal order in GBP£ (UK only).
Payments made by cheque or crossed postal order will take up to 5 days to clear before we can despatch your order & should be sent to:
Mrs A Mattholie
114 The Street
Felthorpe
Norwich
NR10 4DH
Despatch:
Standard Delivery:
We aim to despatch all orders within 2 business days.
If there is going to be any delay with your order we will contact you to advise approx delivery date.
Express Delivery:
Orders received by 1pm GMT (Monday - Friday) will be processed & despatched the same day for guaranteed Next Day delivery (excluding weekends)
Orders received after 1pm or at weekends will be sent on the next working day.
Note: Order processing of custom-made jewellery and cascades may take 1 working day longer than stated above.
Orders from the Wholesale/Bulk category make take up to 1 week to despatch.
Delivery costs:
Delivery costs are fixed, regardless of how much you buy and express delivery is FREE if you spend £70 or more
(UK only; International orders over £70 will be sent FREE by a registered service)
| Standard Rate Delivery is charged at flat rate as follows: |
| UK |
3-5 working days |
£1.95 |
| Europe |
5-7 working days |
£2.50 |
approx €3.35 |
| Worldwide |
7-10 working days |
£3.50 |
approx US$6.90
or AU$7.83 |
| Express Delivery is available at the following rates: |
| UK |
1-2 working days |
£6.25 |
| Europe |
2-3 working days |
Sorry, not available |
| Worldwide |
3-5 working days |
Sorry, not available |
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