Whilst every effort will be made to ensure that all items shown are in stock we offer no guarantee of availability. On the rare occasions when an item is out of stock, we will offer you a choice of waiting until the item becomes available or refunding your payment.
Despatch Policy:
Goods are despatched within 5 working days although the average is between 1 to 3 days unless otherwise stated. If we are unable to despatch your order within 14 days, we will contact you by e-mail with an estimated despatch date and offer you the option of cancelling the order.
Returns and Refunds:
In the rare event that the item is damaged or faulty we will offer a replacement item (where available) or a full refund, but the item MUST be returned first to the address stated below.
If, when you receive your order,you change your mind, please let us know within 7 days of receipt (an email will suffice) and return the goods to us in their original condition within 2 weeks and we will refund the cost of the item(s). The goods must be returned before the expiry of this period to: Nature's Delight 114 The Street Felthorpe Norwich NR10 4DH England E-mail: sales@gems-n-sparkles.co.uk
Please email us BEFORE you return goods, otherwise they will not be accepted when they arrive.
NOTE: the Distance Selling Regulations exclude the return of certain goods, including custom-made items
These terms do not affect your Statutory Rights.
This guarantee is given in accordance with legal requirements. Any additional guarantee statements are contained in the product descriptions.
Jurisdiction
The Contract will be governed by the laws of England and Wales and the parties to the Contract submit to the jurisdiction of the English Courts.
Data protection:
We store and process customer data in accordance with the current legal requirements of the Data Protection Act 1988, the telecommunications laws and the teleservices protection law.
You are entitled to receive information and to amend, block and delete your stored data. Please contact info@gems-n-sparkles.co.uk or send us your request by post or fax.
